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Open Your Account With Clear Data Rules

Your account data, DANA, OVO, GoPay and QRIS payment records, and device session details are handled under this Privacy Policy before you enter the lobby.

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CONTACT PATHS

Check Privacy Requests With Support

Privacy requests work fastest when you contact us from the same account you use for deposits and withdrawals. Tell us whether you want a data copy, correction, cookie reset, or account-record check, then include your registered phone or email and the payment rail involved. Our team may ask you to confirm a recent QRIS, DANA, OVO, or GoPay reference before changing sensitive records.

Team online

Live chat

Use live chat from the account menu between 09:00 and 23:00 WIB for urgent privacy questions. We check your session, confirm your account ID, and route data-copy or correction requests to the privacy queue.

Email request

Send privacy requests to our support mailbox with your registered email, masked phone number, and the action you need. We reply with the next verification step before releasing account or payment-record data.

Account message

Open the message area after login when you want us to review cookie settings, saved device data, or a payment reference. This keeps your request attached to your account record.

DATA CARE

Browse How We Protect Your Records

Privacy protection is part of the account flow, not a separate promise hidden from view. We separate login data, wallet references, support history, and device signals so each record is used for…

Account data

We store the details you provide during account opening, including your login identifier and contact route. Those records help us verify privacy requests before we change, export, or restrict access to personal data.

Payment records

DANA, OVO, GoPay, and QRIS references are kept with wallet activity so we can match deposits, withdrawals, and payment questions. We use masked records where full details are not needed.

Cookies

Cookies help remember your session, language choice, and security checks. You can clear them in your browser settings, then log in again so we can create a fresh session record.

Device sessions

We record browser type, IP range, and device signals to spot unusual access. If your phone changes or you switch networks, we may ask for another account check.

Retention period

We keep account and wallet records only as long as needed for service, dispute handling, fraud checks, and legal duties where local law permits. Older support threads may be archived with limited access.

Change requests

You can ask us to correct contact details, update cookie choices, or check stored records. We verify your identity first because privacy changes can affect wallet access and account security.

Explore Common Privacy Policy Questions

These answers cover the privacy requests we see most often from Indonesia account holders. Each answer explains what we collect, why we need it, and how you can contact us without exposing more data than required. For faster handling, keep your account ID and recent payment rail ready when you reach support.

We collect the details you enter during account opening, your login identifier, contact route, device session data, and wallet references. DANA, OVO, GoPay, and QRIS records are stored only as payment references tied to your account.

We keep payment references to match deposits, withdrawals, refund checks, and support questions. These records help us verify that a wallet action belongs to your account before we discuss or change sensitive payment data.

Yes, you can request a copy through live chat, email, or the account message area. We verify your identity first, then prepare the data we can share; some access depends on local law.

Contact support from your logged-in account and state which detail needs correction. We may ask you to confirm a recent login or payment reference before updating records that affect account access.

Cookies can help keep your session active and remember security checks. Game activity may be recorded against your account for dispute handling, account protection, and service records, not for selling your personal data.

We keep required records for service history, security checks, disputes, and legal duties where local law permits. When records are no longer needed, we remove, archive, or limit access based on the record type.

Use live chat from 09:00 to 23:00 WIB, email support, or the account message area. Include your account ID, request type, and relevant payment rail so we can route the case correctly.

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